Philips Replaces Bricked Hue Bridge Pro Hubs After Firmware Update Failure

Executive Briefing

• Affects roughly 100 Philips Hue Bridge Pro owners whose devices stopped working after a June firmware update
• Requires a specific scenario: auto-updates disabled, outdated firmware, then manual install after 10+ days of storage
• Philips offers free replacements regardless of warranty status, though users must reconfigure devices from scratch
• A corrective update is already rolling out to prevent the issue from affecting additional Bridge Pro units